1. Scope of This Policy
This Privacy Policy explains how First Care Ecuador collects, uses, stores, and protects information shared through this website.
It applies to information submitted through contact forms, email links, WhatsApp links, and other direct communication initiated from this site.
2. Information We May Collect
When you contact us, we may collect personal details that help us understand your request and coordinate the appropriate next step.
- Contact details such as name, email address, phone number, and preferred language.
- Travel or location context relevant to arranging care.
- General information about symptoms, medical concerns, or requested specialties.
- Technical website usage information used for analytics, performance, and security.
3. How We Use Information
We use submitted information to respond to inquiries, understand what type of medical coordination may be needed, and connect patients with the appropriate care path.
We may also use the information to improve response quality, maintain records, monitor misuse, and comply with legal obligations.
4. Sharing of Information
We do not sell personal information. We may share relevant information only when reasonably necessary to respond to your request, coordinate care, operate the website, or meet legal requirements.
- With licensed physicians, clinics, hospitals, or specialists when you ask us to help coordinate care.
- With service providers who support hosting, communication systems, analytics, or technical operations.
- When required by law or to protect the rights or safety of patients, providers, or First Care Ecuador.
5. Data Security and Retention
We take reasonable administrative and technical measures to protect the information we receive, but no website or communication method can be guaranteed to be completely secure.
We keep information only for as long as reasonably needed for communication, coordination, internal recordkeeping, or legal compliance.
6. Your Rights and Contact
If you would like to request access to, correction of, or deletion of personal information you submitted through this site, contact us and we will review your request in accordance with applicable obligations and practical limitations.